Shipping policy
We're proud to offer free shipping! All orders are managed through our network of logistics partners and affiliated distribution centers. Depending on product availability and delivery destination, orders may be shipped from different international logistics centers. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders Monday through Friday. Orders will be processed within 3–10 business days from the date of purchase and will be shipped the day after processing. Please note that we do not ship on weekends.
Once your order has been placed, we are unable to cancel it. If you need to change your delivery information, please contact us as soon as possible. Once an order has been processed, we will not be able to make any changes.
How long will it take to receive my order?
Once you place your order, please allow 1–3 business days for processing. After that, delivery time will vary depending on your location. Below are the estimated delivery times by country:
- Europe: 7–14 business days
- U.S.: 7–15 business days
- Canada: 7–16 business days
- Central America: 10–25 business days
- Australia / New Zealand: 10–26 business days
- Other countries: 11–30 business days
In exceptional cases, an order may take longer than usual to arrive. In such cases, delivery may take up to 40 business days. If you experience any unusual delay in the delivery of your order, please don't hesitate to contact our customer service team, and we'll be happy to help resolve any issues. We appreciate your understanding and patience during these times, and we're committed to providing you with the best possible shopping experience.
We will provide you with a tracking number so you can monitor your order's status in real time and stay informed about its delivery progress.
